T. E. Andresen Inc. / Agent for United Van Lines

Salem MA -- Feb 2000 - Apr 2001

As Accounting Specialist, Calculated distributions/driver payments, based on contracts. Handled local billing, United invoices, and storage deposits.

As Technical Support Manager, performed desktop support and training. Responsible for all troubleshooting of Windows NT network, PC's and IBS/United System and interfaces. Set up new PC's, including basic installation, United system terminal installation, email accounts and software, AIM, user network accounts, TCP/IP configuration and installation, and some cabling. Also responsible for daily backup of IBS, and tracking of current problems with IBS program

As Webmaster, reorganized the company's website, and provided continued maintenance and updates.

Additionally, clarified and documented company procedures, set up and maintained Revenue & Expense Reports in support of the sales department, ordered supplies--Office and United/Mayflower Forms and marketing materials, and handled phones and performed miscellaneous administrative tasks

Beverly MA -- Mar 1997 - May 1999

As Administrative Assistant to Product Compliance Manager, created a filing system for documentation in accordance with ISO-9001 Standard Procedures, designed database to track compliance records, created procedures and documentation for maintaining paper files and database. Additionally, researched and evaluated document imaging software for conversion of paper filing system to digital format, scanned old documents for archives, located discrepancies in Agency records, assembled product samples and documentation for periodic re-certification, for four different product divisions with differing documentation systems. Also maintained departmental accounting spreadsheet with purchase orders and invoices, handled correspondence with regulatory agencies, personnel at international factories and regional sales managers. Created spreadsheet and charts for special project in the Quality Division. Assisted other employees with Software questions.

December 1995 -- Present
Created and have maintained daily for 6 years a website collecting news and commentary concerning the career of actor Scott Bakula ("Quantum Leap", "Star Trek: Enterprise"). The website has received several awards, receives more than 200 hits per day, is the first hit on the appropriate keywords on the Google search engine, was written up in Yahoo Internet Life magazine in 1996, and supports a thriving web-forum.

March -- June, 1999
Planned five day trip for 5 individuals traveling from varying cities to Los Angeles, including: car rentals, hotel, sightseeing Itinerary, and airport pickups and drop-offs. Created a cost-distributions spreadsheet for those staying for differing periods. Assembled information packets including car/hotel information, costs, maps, contact and flight arrival/departure information for all participants. Planned dinner for 30 at a local restaurant and relocation after the restaurant reservation was lost. Created six page web site for other travelers, not in our group (approximately 150 worldwide), with area information, airport maps, local transit and sightseeing information, as well as housing options and reports and photographs after the event, and a message board to facilitate the sharing of information.