Dear EarthLink/MindSpring Member,

As you know, back in September, MindSpring and EarthLink made the decision to join forces and form a new company. I am happy to announce that the merger has been approved and completed, and I would like to introduce you to the new EarthLink!

First of all, don't worry! You don't have to do anything differently because of the merger. Your MindSpring e-mail and Web addresses will not change. You will continue to access our services using the same telephone numbers for the foreseeable future. You can continue to use your MindSpring software until you decide to take advantage of a future EarthLink upgrade.

You should expect the service you receive from us to only get better. Because of our combination, we are a more powerful company with much stronger resources to devote to improving our products and services. More than ever, we will be providing you with:

  • fast, reliable connections to the Internet utilizing state-of-the-art technologies
  • friendly, helpful, knowledgeable and available technical support and customer service
  • help and guidance in getting the most out of your Internet experience
  • the feeling that you are a customer of a company that truly wants your business and intends to prove it every day

We have put together a list of frequently asked questions regarding the merger to better help our customers understand how they will or will not be affected. You can find those FAQ's at:

http://www.mindspring.net/merger/faq.html

We hope that so far we have been able to provide you with a customer experience that you have found noteworthy -- even remarkable. Since MindSpring began almost six years ago, that has been our primary goal. The changes that the Internet will bring and the possibilities that it will create in our lives have only begun. We want to help you have the best possible Internet experience now -- and for a long, long time. Afterall, it's your Internet!

Cheers!

Charles Brewer
EarthLink Chairman