Andrew E. Cohen
402 Bottesford Drive
Kennesaw, Georgia 30144
andrew.cohen@mindspring.com
Home: (770) 517-4440 Cell: (678) 469-0053
Andrew E. Cohen |
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| As a team member with demonstrated technical ability who understands the importance of leadership in attaining technical excellence and customer satisfaction, I have a strong desire to lead an information technology team with challenging goals that expects and nurtures world-class technical and customer service skills in its members. I will thrive in a position that demands strong, hands-on leadership in both technical and non-technical aspects and which takes full advantage of my strong technical background and exposure to a wide array of enterprise technologies. |
| 2/02 - Present |
Cox Communications Alpharetta, Georgia Sr. Information Security Engineer (2/07 – Present) Member of a nascent Information Security organization tasked with developing, implementing and enforcing information security policy throughout a multi-platform large enterprise. Specific duties include incident response, security consulting for new services, architecture and operational reviews of existing services, and design and implementation of security-centric services primarily related to PCI compliance. Spearheaded implementation and ongoing support of Pointsec PC whole-disk encryption with eventual deployment to 12,000 laptops and was instrumental in architecting, implementing, and operating ArcSight ESM security event management environment. Technology exposure also includes Nessus, Metasploit, NMap, PKI, Linux, OS X, Websense, VMWare, an arsenal of Windows and Linux-based security tools, and a multitude of other enterprise technology platforms. Systems Management Engineer (4/05 to 2/07) Client Security and Systems Analyst (Contractor: 2/02 to 6/04, Employee: 6/04 to 4/05) In both positions, which by demonstrated initiative evolved over time from a general local desktop support role, was responsible for architecting, implementing, and supporting management and security solutions for more than 23,000 Windows client and server computers at more than 20 sites nationwide. Primary tools were SMS 2003, McAfee ePO, VMWare hosted products, Wise Installer, and various scripting solutions. Responsible for development of highly customized, fully automated and well-received Windows 2000 to XP upgrade. Member of project teams responsible for Windows XP, MS Office 2003, SMS 2003, Cisco VoIP, and Oracle ERP upgrades. |
| 4/01 - 12/01 |
Alternative
Resources Corporation (now Pomeroy IT
Solutions) – PC Specialist II Contracted to Electronic Data Systems (EDS) and in-turn to BellSouth Corporation (now AT&T) Atlanta, Georgia Part of a team responsible for comprehensive OS and application support of over 1300 desktop and laptop workstations throughout the BellSouth Corporate Headquarters complex. |
| 1/01 - 4/01 | Idapta - Senior Technical Support
Analyst Atlanta, Georgia Responsibilities included deployment, support, and maintenance of approximately 200 LAN-attached desktop and laptop PC’s and several remote laptops running Windows 98, Windows NT, or Windows 2000 Professional and associated applications including Microsoft Office. Help desk administrator and team leader. Additional responsibilities included IT software and hardware purchasing and asset tracking. |
| 6/99-12/00 | OneCoast Network - Technical Services Analyst Atlanta, Georgia Responsibilities included deployment, support, and maintenance of approximately 600 local and remote PC’s running Windows 9x or Windows NT and associated applications including Microsoft Office. |
| 6/98 -5/99 | Interim Technology (now
Spherion) – Technical
Call Screener and Customer Engineer Support Contracted to IBM Global Services Delivery Center Kennesaw, Georgia Responsibilities included remotely solving hardware issues brought forth by both end-users and on-site IBM engineers and occurring on IBM Intel-based servers running a variety of operating systems. Acted as single point of contact for technical and logistic issues between DaimlerChrysler, their third-party helpdesk servicing 5000 locations, and IBM. |
| 5/96 - 8/96 5/97 - 6/98 |
IBM
-- Online Technical Support Specialist Research Triangle Park, North Carolina (telecommute from Tuscaloosa, Alabama) Responsibilities included providing online technical support to IBM customers via online forums. Supported all facets of consumer PC operation. |
| 8/96 - 12/96 5/97 - 8/97 |
Program for Rural Services and Research (University of Alabama) -- Technical Support Specialist Tuscaloosa, Alabama Responsibilities included general maintenance and support of approximately 100 networked and standalone PC’s running Windows 95 and connected via Novell Netware and TCP/IP. |
| 5/95 - 5/97 (Co-op, every other semester) | |
| IBM -- Networking Hardware Product Specialist Research Triangle Park, North Carolina Responsibilities included remote telephone support of IBM enterprise networking products ranging from network adapters to routers running on a variety of platforms and operating systems. |
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| The University Of Alabama Tuscaloosa, Alabama Undergraduate study towards Computer Engineering degree. |
RECENT AWARDS, TRAINING AND CERTIFICATIONS
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ADDITIONAL QUALITIES AND SKILLS
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References Available Upon Request