IBMA World of Bluegrass 2003
Marketing & Selling to Sponsors
October 2, 2003
Handout By Art Menius, Sponsorship Coordinator, MerleFest
Sustainable event sponsorship must be a win-win for all involved. The complete set of circumstances and arrangements that make a successful sponsorship agreement include defining and pricing sponsorship opportunities and rewards, matching sponsors with events, how to place the sponsorship opportunities so that they are attractive, how to approach potential sponsors, what firms sponsoring events look for in selecting these investments, and how to nurture long-term business relationships.
This is a good time to be a sponsee or property. The economic uncertainly of this century has caused partnership marketing budgets to increase relative to advertising budgets. Of 150 companies surveyed at the start of 2003, 42% planned to increase their sponsorship spending as compared to 29% at the cusp of 2002.
Why events seek sponsors.
This requires examining why you want sponsorship for it provides more to
an event than dollars, raffle prizes, or in-kind services. It enhances
credibility. It sends messages that help shape the image of your event.
Beer and tobacco sponsors suggest one thing and a tie in with the American
Cancer Society something else altogether. Lots of local sponsors suggest
widespread community awareness and support; national sponsors a high
profile in a wide area. Instrument makers involvement promises plenty of
pickers at the festival.
Why sponsors sponsor
Sponsorship is not philanthropy. Sponsorship involves no donations.
Sponsorship is marketing. Unlike advertising, sponsorship permits the
sponsor to make an emotional connection with its target audience, for a
corporation to appear more than just an entity trying to sell a product.
Sponsorship consistently does better than advertising in boosting
corporate image, encouraging a propensity to purchase, and increasing
brand awareness. Advertising exceeds only in communicating product
attributes. Successful sponsorship involves a business partnership in
which value is received for value given. If the deal is one-sided, it will
not endure.
"What can appeal to potential sponsors is that bluegrass has a lot of
young, energetic talent coming into the field," Tom Robinson from
Nashville PR firm Dye, VanMol & Lawrence told a seminar at the IBMA World
of Bluegrass 1997 in Louisville. "They want to bring along that next
generation that probably doesn’t have that brand loyalty right now, and
they’re looking for a way to reach them…. That’s the advantage bluegrass
music has. That’s something you really ought to leverage when you go and
pitch it." Loyalty to bluegrass music suggests brand loyalty, Tom
asserted.
Examine why sponsors get involved with events. Sponsorship fills perceived
marketing needs. Tony Polychronis from Salt Lake City volunteered how
Founders Title became the major sponsor of IAMA’s festival because they
wanted comp tickets to give to real estate agents since their business was
prohibited form traditional advertising in Utah. Eric Hoogstad from the
IBMA European Bluegrass Network described how, by creating a street fair
environment, the European World of Bluegrass was able to attract support
from entities, in this case, a tourism commission, interested not in
bluegrass, an unfamiliar music, but in the potential audience. Look at
other ways your audience can be defined beyond being a bluegrass festival
audience.
Different kinds of sponsorships and Pricing
The old days of one title sponsor footing all the bills have generally
disappeared. Successful event sponsorship today requires building a full
menu of opportunities that can fit almost any marketing plan. Divide your
event into significant components and create sponsorships for each one.
Evaluate your event’s needs to start. Develop packages that meet those
needs in different categories such as title sponsors, sub-event sponsors,
media sponsors, services sponsors, and etc. What have you gained if your
get corporate underwriting to do something you had no intention to do?
Create perks for sponsors, often by using amenities designed for artists
and staff: on site meals, backstage access, special parking. The benefits
each sponsor receives can be indexed to the amount of their support.
Pricing the rights fee derives from the benefits received. It must be a
fair value based both on real numbers and the intangible benefits of
associating their brand with a successful, well-respected event.
Intangibles include the prestige of the property, recognizability of the
properties trademarks, category exclusivity, media coverage potential, and
level of audience passion for the event. As a general rule of thumb, the
value of a sponsorship equals 1.5 times the aggregate of the values of the
tangible benefits like signage, ads, and tickets. Never list of the
values of the tangible benefits individually for a sponsor. This
fosters cherry-picking by the sponsor that leads to a much less valuable
deal.
For an example detailed pricing calculation package, go to
How to identify potential sponsors
Identify potential sponsors through a variety of means: see whose
sponsoring other events in your community, check out whose sponsoring
other bluegrass events, approach companies directly involved in bluegrass
and directly involved with your community, track corporate marketing
approaches in the Wall Street Journal and more specialized
publications (IEG’s Complete Guide to Sponsorship and
biweekly Sponsorship Report; Entertainment Marketing Letter;
Ad Age), remember your friends and business associates, and
network. If, for one example, you have a positive, long term relationship
with your banker, then approach your bank. Local franchises are the best
route to major corporations. Lead generators include reports in IEG
Sponsorship Report on deals sought and made and marketing strategies,
future new product launches, recommendations from prospects that were very
interested and open but decided to pass, recommendations from sponsors
whose contacts liked your event by have been forced to discontinue by
outside forces, intros by current sponsors in return for a discount on
their fees, companies advertising for jobs or with stocks at 52 week
highs. Wright noted that Gibson is sensitive to their artists
participating in an event. IAMA reached three sponsors simply through a
stage announcement that sponsorships were available.
Don’t get trapped in the bluegrass music business box when considering
potential sponsors. The best support often comes from businesses in the
greater community rather than our field. IBMA propaganda does a nice job
of suggesting businesses that relate well to the bluegrass demographic.
Look for companies that have a need in your market such as to rebuild a
tarnished image or establish a new big box store.
Non-profits can pursue community development or relations money from
corporations, instead of just marketing money for sponsorships.
Examine the market data compiled by IBMA for both demographic ammunition
and to identify potential sponsors outside our field. IBMA propaganda does
a nice job of suggesting businesses that relate well to bluegrass
demographics. "The first place I’d go in bluegrass is to IBMA’s Simmons
Research," Robinson stated. Often the best support comes from businesses
outside our field. In Europe, this point becomes even more critical, as
Eric explained. "The first step if you want to build a major event is to
get sponsors who are not really interested in the music, but in reaching
customers who are… at the festival grounds and want to sell their product
to those people. Then you have a budget and you can get entertainment….
Then you can attract sponsors from within the music community."
Try to anticipate the needs of potential sponsors and bring them proposals
that address those needs. IEG Sponsorship Newsletter reports what
sponsors are seeking.
A key to success is matching the support requested to the budget of the
potential sponsor. This requires considerable guess-work, but I’d guess
that more proposals have lost steam due to asking for too much or too
little (in the case of major corporations) than any other factor. On the
other hand, one doesn’t want to offer a deal so sweet that you lose money
on it.
The Proposal Process
You must have the goods before you can sell sponsorships for your event.
Every other aspect supports the sponsorship initiative; otherwise you
can’t deliver the demographics. Building a great event will earn more
sponsorship dollars than the best-crafted proposal.
Robinson stressed "a one size-fits-all approach no longer works…. Know the
demographics [of a major corporation] and ask yourself if you can reach
their buyers. If you can’t, don’t attempt it. They need very specifically
to know how you’re going to reach them, what are the opportunities, and
then what my net results are going to be…. How many cases will it sell for
me? If you do your homework and present it a professional manner, then I
think you can get their ear and make them see the big vision of what’s in
it for them."
The decision makers need to know, not think, that the proper audience
match exists ("You have to drive people to their business," offered
California event producer Don Tucker.). Create opportunities for sponsors:
exhibit space on site, web sites, festival program books, raffles, title
sponsorships of stages and specific events, inclusion in advertising and
promotional mailings, and banner placements.
Realize that many sponsors, especially those in the bluegrass field, can
better handle in-kind contributions than cash. Raffles are one example of
converting goods into cash. It’s even better when one can also use in-kind
donations to avoid purchasing or renting items.
The first step consists of identifying a potential sponsor and finding the
correct contact person through IEG information, the company’s web site, or
cold calling and asking who handles sponsorships. Do not contact this
person, however, until you have a good idea of their marketing needs and
how your property can solve the problems they face.
Then send a one page "Opportunity Summary." This exists only to sell the
potential sponsor on meeting with you or reviewing a full proposal, thus
it briefly describes the demographics of the property and its benefits and
why you think the potential sponsor would be a good fit. It does not
discuss the specifics of the sponsorship. The "Opportunity Summary" should
contain a call to action indicating when you plan to call or email to
discuss whether you may make a proposal.
When you call, you need to sell the gist of your story in the first 15
seconds. Remember that you are selling the idea for the potential sponsor
to look at your proposal or listen to your presentation. Spend 10% of your
time stating how your property will solve the potential sponsor’s
marketing problems, 10% sharing your strategy for the sponsorship, 10%
sharing research, and 70% of the time listening. You are listening for
five facts (what they need; their budget; who makes the decisions; when;
and how you will follow-up) and one impression, where is their pain. Their
pain is a marketing strategy that has either failed altogether or once
worked but has grown stale or too expensive. Provide a viable balm to that
pain and you will have a deal.
What sponsors need in a proposal from an event
Avoid premature presentation. Spend three-quarters of your time preparing
for the proposal, 10% on the proposal or presentation, and 15% on
follow-up. Come to potential sponsors with a specific proposal tailored to
their marketing needs, as revealed by the research you have done. Only go
fishing when that’s the sole option and even then offer a menu of specific
options. Always remember that you are selling solutions to the sponsor’s
problems.
Keep proposals themselves short enough to be read in less than five
minutes. Book size proposals look impressive, but don’t quickly tell the
sponsor what you want. Just cover the basics: who, what, when, why, where,
and how, while providing back up materials in the form of a media kit. The
proposal must be clear about the opportunity being pitched, its most
significant benefits, and the rights fee or in-kind contribution.
Wright’s office receives about fifty proposals a week; about a fifth make
it through the screening process to his desk. "What can you really do for
the sponsor and what would you like the corporation to do for you. Don’t
make them guess. We get so many you read and basically wonder what they
really want." He also pointed out that large corporations need a lot of
lead time, at least six months. It is generally best to approach a sponsor
more than a year ahead of the event proposed so that they can visit this
year’s festival and enjoy VIP treatment there.
Always include a call to action as they close, detailing when you will
contact them to discuss the proposal.
Use exclusivity, right of first refusal, tie-ins, and on site product
displays as bargaining chips.
Do not quantify the values of specific sponsor benefits. You’re selling
the association with your event, not the individual perks that come with
it.
Provide as specific numbers about the demographics, media reach, and etc.
of your event as possible.
Offer creative solutions to get around the "no budget" wall such as
credits for referrals, co-operating with sister brands, or accepting
in-kind services or products.
How sponsors evaluate proposals
Sponsorship used to be measured in impressions, the number of people who
are exposed to the sponsor’s name or message. Everything, not to long ago,
that aggregated impressions enhanced your chances for success. "What my
directors ask for more and more are specific numbers of impressions – the
number of times the company’s name or logo will be heard or seen," Wright
related a mere six years ago. "Good numbers make it so much easier to
present it to the decision makers. You look at specific numbers of
impressions and calculate the cost per impression." It became clear,
however, that this sort of approach failed to distinguish and account for
the fundamental qualitative differences between sponsorship and
advertising.
By 2003 the issue has become how well the proposal solves a preconceived
marketing problem for the sponsor. We are selling experiences at our
events that solve marketing issues for the sponsor by exploiting the
emotive link between attendees and festivals. Show how your event can
provide experiential branding, allowing your attendees to sample the
personalities of the sponsor.
A recent IEG study of sponsors revealed the following hierarchy of
sponsor objectives:
Increase brand loyalty 75%
Create awareness 75%
Develop image 66%
Showcase community/social responsibility 44%
Drive retail traffic 43%
On site trials 40%
Showcase products 38%
Capture leads/build database 36%
Entertain clients 29%
The same survey called for sponsors to evaluate benefits in achieving
these ends:
Category exclusivity 69%
Signage 62%
Broadcast ad opportunities 56%
ID on media buys 53%
Title of proprietary area 46%
Title of collateral materials 44%
Ad in program 40%
Access to sponsee mailing list 39%
Presence on web site 38%
Access to research 37%
Right to use property trademarks 35%
Tickets and hospitality 30%
And the survey asked which factors sponsors analyzed in making decisions:
Demographics 88%
Attendance 67%
Fan passion 61%
Pyschographics 52%
TV Ratings 41%
What competitors sponsor 30%
What makes for a successful sponsorship arrangement
Corporate sponsorship is a business deal that has to work for both
parties. Corporate sponsorship is about building relationships over time.
Get sponsors on board, even if at lower than the desired level, then build
up. Sponsors need to feel that they are valued parts of the event, members
of the team. "A lot of companies will tell you, I can write you a small
check and get you some product. If it’s a good match, consider it
seriously," Robinson asserted. "Give them an alternative, especially if
they seem genuinely interested." "Give the corporations options," says
Wright. "Try to be creative and kick some ideas out." Sponsors need to
feel that they are valued parts of the event, members of the team.
Sponsorship requires a total team effort on the part of event staff.
Emcees need specific announcements to make, which should be tracked by the
stage managers. The gate people need to be prepped to provide a warm
welcome to the sponsors. Identification of sponsors through such devices
as name badges makes things much easier for the event staff. Little works
worse than to have a $25K sponsor treated rudely by a teen-aged security
volunteer.
Follow-up and renewal – nurturing the relationship - requires providing
strong customer service and an event even better than promised. Make sure
they know they are appreciated in every aspect, and momentum will build
year after year.
Good communication begins the process. The contract should be
comprehensive and include all the information the sponsor will need, such
as exhibit details, ad specs and deadlines, and who is responsible for
signage. MerleFest uses an email list to remind sponsors of upcoming
deadlines and keep them up to speed with the latest festival news.
Sponsors should be designated one specific contact person at the property
with whom to deal. It can be acceptable for one sponsee representative
to handle sales and another fulfillment, but that proves the lone
exception and works only because the sponsor is dealing with one person
during each phase of the relationship. All sponsor phone calls should be
return no later than the next morning, and all emails answered each
weekday. Build allies at the sponsor, involving sponsor employees as much
as possible.
"You can’t be in the situation of not wanting to take a sponsor’s call.
The more you communicate the better," Mark Livingston, director of
strategic alliances for Vans Inc, told IEG Sponsorship Report. The
most successful property manager for Gen-X event marketing, Livingston
goes so far as providing extensive consulting services for clients
regarding their other sponsorships. Sponsees are in a total service
business.
This process continues on site. Greet and thank your sponsors. Attend to
their needs throughout the festival. Educate your audience through
announcements, the program, and your web site about how much sponsors
contribute to the festival. Have photographers document all signage and
other sponsor involvement with the event. Survey your audience on behalf
of the sponsors. Get demographic data, test sponsor recognition and
attitudes toward sponsors, and, if possible, gather lifestyle and, most
valuable of all, psychographic data.
Creating a superior fulfillment report and getting it out quickly forms
the next step. Within three weeks after the festival, the sponsee should
mail packages to sponsors that go far beyond a thank you letter. The
fulfillment report sells renewal. According to a survey of sponsors by IEG,
the fulfillment report is the single most important service provided
them by the property. It includes color photos of the sponsors on-site
presence and large crowds have a good time, a report on festival
attendance, a description of how the festival served the sponsor’s goals,
next year’s dates, a reminder about the renewal clause in the contract,
copies of a couple of glowing newspaper or webzine reviews, a report on
print media results with circulation totals, and a summary of the survey
results. If the latter two items are not yet ready, they should be
dispatched as soon as completed.
IEG polled sponsors on the most important factors in renewal. Sadly, the
most important factor at 88% was internal feedback. In other words, the
decision maker asks the on-site reps if the event worked and if they say
yes, then they renew. Everything else was far down the list:
Sales bounce back 56%
Print media analysis 51%
TV exposure 46%
Dealer response 43%
Primary consumer research 42%
No Matter How Important Your Event May Be, If It’s Not On TV, Then It’s
Local
That, unfortunately, proves a truth of sponsorship marketing today when
dealing with the mainstream corporate world. By being on TV, one does not
mean local TV coverage; we’re talking about events covered on at least a
decent national cable channel. This is why sports occupy the kick-butt
position in event sponsorships. With musical events, especially in
bluegrass, we’re talking about an audience that includes few beyond those
on site, or who visit the web site. It is true that we are on the cusp of
anything and everything being cybercast, but once high speed Internet
connections make that possible, the advantage will remain with those
having the greatest pull power, which will be off air and cable networks
for a long time to come.
The ramifications prove extraordinary for our industry particularly
because the business entities in our field are not large enough to fund
major sponsorships. Yet without TV, our proposals often involve figures
that fly below the radar of major corporate sponsorship marketing
departments. In other words, we ask for too much from our internal
sponsors, while we can’t ask for enough from mainstream corporations. And,
since we’re not on national TV, the major businesses consider us local and
those we’re left to fish for whatever local co-op or community involvement
funds that the local or regional dealer may have.
This puts bluegrass in a position similar to what NASCAR faced in the
1960s – big crowds, but little TV or sponsorship money. NASCAR proceeded
to build one of the extraordinary success stories in event marketing by
building upon a national network of local events long before stock car
racing became a hot TV property. Clearly cooperation among a select number
of the strongest festivals working together as a package can accomplish a
lot more than each of us individually.
Use Media or Retail Sponsors as a Starting Point
A solid foundation for a sponsorship program can be built by first
enlisting a media sponsor. In return for allowing the media sponsor to
sell through sponsorship in preapproved categories, you can obtain
advertising that you can bundle into your sponsorship packages. You can
then offer specific tagged advertising to potential cash sponsors. One can
employ a similar strategy with retailers. Allow the retailer to "pay" for
its sponsorship with POP displays, especially aisle caps. Then you can
resell that end-aisle space to sponsors. If a presenter proves extremely
smart and resourceful in this area, that person can end up paying nothing
to promote the festival.
Individual Donors
Develop programs to handle smaller, individual donations – a friend of the
festival approach. This should be kept clearly separate from sponsorship.
This also recognizes that the needs of those looking for a marketing
tie-in are much different than those of someone who simply loves the
festival. A number of people exist who’ll give $250 to $2000 who have no
interest in being sponsor of anything except for the event in general.
This approach works particularly well for concert series. They receive
perks such as special seating, events, or access.
Resources
IEG, Inc (
Glossary
Activation: Marketing activities conducted by a company in order to
leverage its sponsorship.
Ambush Marketing: A non-sponsor, often a competitor of the title or
presenting sponsor, executes a strategy to make it appear falsely to be a
sponsor of a event. Ambush can occur when non-sponsors can purchase
certain sponsorship benefits, such as advertising or exhibit space, ala
carte.
Arts Marketing: Promotional strategies linking a sponsor to the
visual or performing arts.
Brand Loyalty: The consumer’s decision to repurchase a brand
continually.
Category Exclusivity: The right to be the only sponsoring company
from a particular broad category such as telecommunications, beverages, or
audio equipment.
Cause Marketing: Sponsorship directly linking a product or company
to a non-profit organization representing a popular cause. For example,
free or reduced admission for a donation to a food bank.
Cross Promotion: Two or more co-sponsors activating their
sponsorships through joint marketing efforts.
Escalator: An annual percentage increase built into the sponsorship
fee for multi-year contracts.
Event Marketing: Sales and promotion linking a sponsor or product
to a sports event, festival, or concert.
Fulfillment Report: A document or documents detailing the delivery
of the benefits promised in the contract.
Guarantee Sponsorship: A contract wherein a company receives
usually a title or presenting sponsorship in return for guaranteeing a
certain revenue minimum for the event. Say that the Bank of Chatham
receives the title sponsorship of the Bank of Chatham Bear Creek Bluegrass
Festival by guaranteeing gross revenue of $150,000. If the festival earns
from other sources only $100,000 then the bank has to pony up 50 large.
If, however, the event earns $150,000 then the bank gets the sponsorship
for nothing.
Hospitality: Hosting key clients at the event, usually with
backstage access, meals, and special parking.
In-Kind Sponsorship: Complete or partial payment of the sponsorship
fee through goods and services rather than cash. For example, a sponsor
could reach a $5000 fee by paying $2000 in cash, getting a $1500 credit
for providing an item to be raffled, a $1200 credit for promoting the
event in their direct mail, and a $300 credit for working as a stage
manager during the festival.
Licensing: Granted sponsors the right to use the festival’s
trademarked logos in promoting their association with the event.
Make Good: Providing extra sponsorship benefits to a renewing
sponsor to compensate for some error on the property’s part.
Media Sponsor: A TV, cable, or radio station, publication, ezine,
or webzine that trades advertising in lieu of a sponsorship fee.
Presenting Sponsorship: The second most valuable property, just
below the title status, i.e. the Bush Hog Festival presented by Ditch
Witch.
Primary Sponsor: The single most important sponsor of an event that
has neither a title nor presenting sponsor.
Property: An entity available for sponsorship aka Sponsee.
Psychographics: The study of assumptions gleaned from psychology,
sociology, and probability to be used in concert with traditional
marketing data to predict consumer behavior. Psychographic services, such
as LifeMatrix, sort people into broad categories with concomitant
purchasing patterns.
Title Sponsor: The top of the sponsorship pyramid wherein the
sponsor’s name becomes an integral part of the name of the event, i.e. Ben
& Jerry’s Newport Folk Festival.
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