Assessing the Current Business System
Data Collection - How do we get the facts?
Customer Survey - How do customers percieve service quality today?
Work Flow Diagramming - How does the process work today?
Metrics Measurement - How much time, resources and cost does the process take?
Information Technology Assessment - How well does I.T. enable the process?
Infrastructure Assessment - What other factors impact the process?
Opportunity Analysis - What are the fast track actions?
Reengineering the New Business System
Customer Vision Based Redesign - What is the perfect outcome and process?
Rule Breaking Based Redesign - What policies need change?
Principle Based Redesign - Can we redesign the process using these principles?
Information Technology Based Redesign - Can we use new technologies?>
Information Technology Redesign - What is impact on current technologies?
Infrastructure Redesign - What else needs to change?
Planning the Implementation
Resource and Performance Requirements -What are the new resource needs?
Strategic Justification - What is the payback?
Implementation Planning - What is the plan to implement the new process?
Implementing the New Business System
Prototyping - How do we test the new process?
Piloting - How do we confirm the new process?
Rollout - How do we get the new process in place everywhere?
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