Chris E. Plato

San Jose, CA (408)263-6022
cmtkplato@mindspring.com

PROFESSIONAL OBJECTIVE: To utilize and expand my strong sales, excellent customer service, management and human factors skills in a quality-driven Internet environment.

EXPERIENCE:

Management

  • Managed service mechanic staff of eight in a fast-paced environment

  • Developed warranty repair program resulting in revenues of over $100,000 annually

    Sales

  • High rating from GM customer feedback reports (CSI)
  • Achieved Sales Person of the Month several times; 1999 Sales Person of the Year
  • Created corporate account program for local businesses to establish long term partnerships
  • Specialized in sales closure and follow up

    Customer Support

  • Face to face contact with service and product consumers
  • Developed new dispatching/notification system for streamlined customer responsiveness
  • Designed service request database program for better tracking and historical data management by field technicians

    EMPLOYMENT

    Billings Chevrolet, Milpitas CA - Corporate Accounts/Sales/Internet Sales Oct. 1997-Mar. 2000

    Cope and McPhetres, Santa Clara, CA - Sales/Service Manager, Oct. 1988-Aug. 1997

    Datagate, Inc., Milpitas, CA - Customer Service Dispatch, Depot Technician May 1986-Oct. 1988

    Hearst Cablevision, Santa Clara, CA - Customer Service, Cable Technician, Aug. 1984-May 1986

    References: Available upon request.

    COMPUTER SKILLS

    Microsoft Word, HTML, FrontPage, Internet Explorer, Outlook, Netscape, Eversoft 1st Page(web-tool)

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    Text Version. Note: after going to the text link go to the top of your browser to View and in the drop down choose Source. At this point you should choose "Word Wrap" and then print from this window.