Why use an indexer?

Indexing as a profession is changing. It used to be an art practiced with three-by-five cards and typewritten pages, and an indexer worked from galleys prepared months before a book was published.

These days, indexing involves everything from inserting codes in desktop publishing files to keywording help systems embedded in software to metatag controlled language development and thesaurus construction. The art of indexing is the art of creating paths to your content. Usability is as important as accuracy, and Wright Information studies the interface your index appears in as much as the subject matter.

For access in all kinds of environment, you need a specialist who understands the tools you are using to build content. You want your readers to be able to find and use all the information you have written and compiled. But too often, especially in technical content delivery, the index gets done at the last moment, often by the writers. They know their subject material and writing techniques intimately, but rarely do they love the art of indexing as well, nor have they studied how the interface for the index impacts its presentation. When the exhausting process of writing is completed, the thought of doing a meticulous, detailed index, one that requires an objective and reader-minded approach, doesn't sound like much fun.

A professional indexer:

always has the user in mind,

makes sure the information is accessible,

brings a fresh eye to the information,

uses powerful software to streamline the indexing process,

meets any editorial style needed,

understands what happens to indexing during single-sourcing or content reuse processes,

provides indexes that can be updated and searched quickly for any last-minute changes.

If the answers your readers need are in the manual or online, a better index could mean fewer technical support calls to your company. Search engines work, but according to recent studies, users fine the information they need only one-third of the time. The online index is the user's main tool to finding needed information. Using a professional indexer to build your index can provide your readers with a usable content system, not a curse-able one.

Jan C. Wright
Wright Information Indexing Services

For more information, please send email to info@wrightinformation.com