3248 Majestic Oak Drive                                                                                                       Phone - (407) 232-4232

Saint Cloud, FL 34771                                                                                               email -


OBJECTIVE:    An Operations Management or Analysis position with responsibility for people and processes.


SUMMARY:     Nineteen years of professional experience in both operational and technical positions. Excellent educational background from West Point and Georgia Tech. Accustomed to a results-oriented environment as well as performing in stressful situations. Demonstrated performance in the following areas:

                           •  Communication skills                   •  Computer aptitude                    •  Interpersonal relations

                           •  Problem solving                           •  Strategic planning                      •  Resource scheduling




2001-Present      UNITED STATES ARMY

                           Strategic Planner, Atlanta, GA (2004-Present)

                           •  Responsible for recommending organizational design pertaining to all artillery units stationed in the United States during a period of fundamental transformation within the Army.

                           •  Resolved issues related to unit locations, personnel authorizations, and equipment requirements resulting from organizational change.

                           •  Ensured units were properly scheduled and resourced from a corporate perspective for deployments overseas in support of the ongoing war on terrorism.

                           Executive Officer, Iraq & Fort Campbell, KY (2003-2004)

                           •  Second in charge of a 450-person organization while performing combat operations

                           •  Responsible for comprehensive logistical support, including all personnel, supply, and maintenance functions.

                           •  Coordinated construction projects totaling in excess of $500,000 to improve quality of life for soldiers as well as rebuild infrastructure critical to achieving stability in Iraq.

                           Effects Coordinator, Fort Campbell, KY & Iraq (2001-2003)

                           •  Primary member of a team that drafted and supervised execution of large scale plans for operations by a 3500-person organization in support of national military objectives.

                           •  Planned, conducted, and evaluated innovative training exercises for both individuals and collective organizations that represented “stretch goals” compared to previous standards.


1997-2001          WALT DISNEY WORLD COMPANY; Lake Buena Vista, FL

                           Guest Service Manager (1998-2001)

                           •  Managed daily operations at the Epcot Main Entrance to include Parking, Vacation Planners, and Greeters.

                           •  Responsible for all operations of Epcot, the third-busiest theme park in the world, while performing monthly as the Epcot Duty Manager.

                           •  Resolved ticket issues on behalf of the company while also maintaining the guest perspective.

                           •  Coached front-line cast members on raising the level of guest service.

                           •  Coordinated support for special events such as the Disney Marathon, Indy 200, Press Events, and Community appreciation celebrations.

                           Performance Consultant (1997-1998)

                           •  Partnered with Epcot Operations Managers to identify productivity improvements resulting in sustainable annual savings of $2.8 million.

                           •  Represented Epcot on the Disney World global productivity team.


Verner M. Kiernan                                                                                           Page 2


                           Industrial Engineer (1997)

                           •  Assisted management at Disney World Resorts with process improvement issues through several independent and team projects.

                           •  Conducted a review of office and technical functions at one resort which resulted in identifying potential savings of over $57,000 annually.

                           •  Participated on the global Guest Satisfaction Measurement team, and served on a Front Desk procedures team.

                           •  Performed a pilot study of work measurement for third-shift custodial tasks at Disney resorts. Identified the potential for annual savings of $41,500 at the pilot resort by reallocating work assignments.


1986-1996          UNITED STATES ARMY

                           Operations Research Analyst (1995-1996)

                           Advanced Distributed Simulation Joint Test Force, Albuquerque, NM

                           •  Served as the analyst for a project team which determined the methodology and drafted the approved proposal for a $7 million joint-service test of distributed simulations.

                           •  Wrote two major test plans which established the statistical analysis procedures and the verification, validation, and accreditation of an Army Test & Evaluation simulation project.

                           • Supported a Department of Defense effort to establish new standards for simulations by serving as a liaison to review test and evaluation plans and troubleshoot test operations.

                           Military Supervisor (1987-1993)

                           (Operations Officer, Commander, Program Coordinator, Platoon Leader)

                           Berlin, Germany and Fort Sill, OK

                           •  Supervised all functions of a 100-member military organization (1000 man-hours daily).

                           •  Conducted monthly and quarterly briefings to senior management on the status of organizational objectives.

                           •  Formulated long-term organizational focus and approved corresponding short-term implementation schedules.

                           •  Performed quality assurance reviews of unit activities.

                           •  Planned training exercises and evaluations designed to maintain the proficiency of my unit.

                           •  Integrated the use of computer equipment to improve responsiveness and accuracy of assigned tasks.

                           •  Coordinated the resources and directed the participation of four separate organizations to meet external support and training requirements.

                           •  Maintained accountability and maintenance for a $2.8 million inventory.

                     •  Served as Assistant Director for all international students attending the U.S. Artillery School.

                           •  Organized activities, tours, and seminars for foreign military officers in order to promote understanding of American culture, business, and politics.


EDUCATION:  Master of Science in Management (MBA), Georgia Institute of Technology, 1996

                           Master of Science in Industrial Engineering, Georgia Institute of Technology, 1995

                              Areas of Concentration: • Human Integrated Systems • Production and Logistics Systems

                           Bachelor of Science in Engineering Management, United States Military Academy, 1986

                              Served on the West Point Cadet Honor Committee