VERNER M. KIERNAN

3248 Majestic Oak Drive Phone - (407) 232-4232

Saint Cloud, FL 34771 email - kiernan@mindspring.com

OBJECTIVE: An Operations Management or Analysis position with responsibility for people and processes.

SUMMARY: Nineteen years of professional experience in both operational and technical positions. Excellent educational background from West Point and Georgia Tech. Accustomed to a results-oriented environment as well as performing in stressful situations. Demonstrated performance in the following areas:

• Communication skills • Computer aptitude • Interpersonal relations

• Problem solving • Strategic planning • Resource scheduling

EXPERIENCE:

2001-Present UNITED STATES ARMY

Strategic Planner, Atlanta, GA (2004-Present)

• Responsible for recommending organizational design pertaining to all artillery units stationed in the United States during a period of fundamental transformation within the Army.

• Resolved issues related to unit locations, personnel authorizations, and equipment requirements resulting from organizational change.

• Ensured units were properly scheduled and resourced from a corporate perspective for deployments overseas in support of the ongoing war on terrorism.

Executive Officer, Iraq & Fort Campbell, KY (2003-2004)

• Second in charge of a 450-person organization while performing combat operations

• Responsible for comprehensive logistical support, including all personnel, supply, and maintenance functions.

• Coordinated construction projects totaling in excess of $500,000 to improve quality of life for soldiers as well as rebuild infrastructure critical to achieving stability in Iraq.

Effects Coordinator, Fort Campbell, KY & Iraq (2001-2003)

• Primary member of a team that drafted and supervised execution of large scale plans for operations by a 3500-person organization in support of national military objectives.

• Planned, conducted, and evaluated innovative training exercises for both individuals and collective organizations that represented “stretch goals” compared to previous standards.

1997-2001 WALT DISNEY WORLD COMPANY; Lake Buena Vista, FL

Guest Service Manager (1998-2001)

• Managed daily operations at the Epcot Main Entrance to include Parking, Vacation Planners, and Greeters.

• Responsible for all operations of Epcot, the third-busiest theme park in the world, while performing monthly as the Epcot Duty Manager.

• Resolved ticket issues on behalf of the company while also maintaining the guest perspective.

• Coached front-line cast members on raising the level of guest service.

• Coordinated support for special events such as the Disney Marathon, Indy 200, Press Events, and Community appreciation celebrations.

Performance Consultant (1997-1998)

• Partnered with Epcot Operations Managers to identify productivity improvements resulting in sustainable annual savings of $2.8 million.

• Represented Epcot on the Disney World global productivity team.

Verner M. Kiernan Page 2

Industrial Engineer (1997)

• Assisted management at Disney World Resorts with process improvement issues through several independent and team projects.

• Conducted a review of office and technical functions at one resort which resulted in identifying potential savings of over $57,000 annually.

• Participated on the global Guest Satisfaction Measurement team, and served on a Front Desk procedures team.

• Performed a pilot study of work measurement for third-shift custodial tasks at Disney resorts. Identified the potential for annual savings of $41,500 at the pilot resort by reallocating work assignments.

1986-1996 UNITED STATES ARMY

Operations Research Analyst (1995-1996)

Advanced Distributed Simulation Joint Test Force, Albuquerque, NM

• Served as the analyst for a project team which determined the methodology and drafted the approved proposal for a $7 million joint-service test of distributed simulations.

• Wrote two major test plans which established the statistical analysis procedures and the verification, validation, and accreditation of an Army Test & Evaluation simulation project.

• Supported a Department of Defense effort to establish new standards for simulations by serving as a liaison to review test and evaluation plans and troubleshoot test operations.

Military Supervisor (1987-1993)

(Operations Officer, Commander, Program Coordinator, Platoon Leader)

Berlin, Germany and Fort Sill, OK

• Supervised all functions of a 100-member military organization (1000 man-hours daily).

• Conducted monthly and quarterly briefings to senior management on the status of organizational objectives.

• Formulated long-term organizational focus and approved corresponding short-term implementation schedules.

• Performed quality assurance reviews of unit activities.

• Planned training exercises and evaluations designed to maintain the proficiency of my unit.

• Integrated the use of computer equipment to improve responsiveness and accuracy of assigned tasks.

• Coordinated the resources and directed the participation of four separate organizations to meet external support and training requirements.

• Maintained accountability and maintenance for a $2.8 million inventory.

• Served as Assistant Director for all international students attending the U.S. Artillery School.

• Organized activities, tours, and seminars for foreign military officers in order to promote understanding of American culture, business, and politics.

EDUCATION: Master of Science in Management (MBA), Georgia Institute of Technology, 1996

Master of Science in Industrial Engineering, Georgia Institute of Technology, 1995

Areas of Concentration: • Human Integrated Systems • Production and Logistics Systems

Bachelor of Science in Engineering Management, United States Military Academy, 1986

Served on the West Point Cadet Honor Committee