VERNER M. KIERNAN
3248 Majestic Oak Drive Phone - (407) 232-4232
Saint Cloud, FL 34771 email - firstname.lastname@example.org
OBJECTIVE: An Operations Management or Analysis position with responsibility for people and processes.
SUMMARY: Nineteen years of professional experience in both operational and technical positions. Excellent educational background from West Point and Georgia Tech. Accustomed to a results-oriented environment as well as performing in stressful situations. Demonstrated performance in the following areas:
Communication skills Computer aptitude Interpersonal relations
Problem solving Strategic planning Resource scheduling
2001-Present UNITED STATES ARMY
Strategic Planner, Atlanta, GA (2004-Present)
Responsible for recommending organizational design pertaining to all artillery units stationed in the United States during a period of fundamental transformation within the Army.
Resolved issues related to unit locations, personnel authorizations, and equipment requirements resulting from organizational change.
Ensured units were properly scheduled and resourced from a corporate perspective for deployments overseas in support of the ongoing war on terrorism.
Executive Officer, Iraq & Fort Campbell, KY (2003-2004)
Second in charge of a 450-person organization while performing combat operations
Responsible for comprehensive logistical support, including all personnel, supply, and maintenance functions.
Coordinated construction projects totaling in excess of $500,000 to improve quality of life for soldiers as well as rebuild infrastructure critical to achieving stability in Iraq.
Effects Coordinator, Fort Campbell, KY & Iraq (2001-2003)
Primary member of a team that drafted and supervised execution of large scale plans for operations by a 3500-person organization in support of national military objectives.
Planned, conducted, and evaluated innovative training exercises for both individuals and collective organizations that represented stretch goals compared to previous standards.
1997-2001 WALT DISNEY WORLD COMPANY; Lake Buena Vista, FL
Guest Service Manager (1998-2001)
Managed daily operations at the Epcot Main Entrance to include Parking, Vacation Planners, and Greeters.
Responsible for all operations of Epcot, the third-busiest theme park in the world, while performing monthly as the Epcot Duty Manager.
Resolved ticket issues on behalf of the company while also maintaining the guest perspective.
Coached front-line cast members on raising the level of guest service.
Coordinated support for special events such as the Disney Marathon, Indy 200, Press Events, and Community appreciation celebrations.
Performance Consultant (1997-1998)
Partnered with Epcot Operations Managers to identify productivity improvements resulting in sustainable annual savings of $2.8 million.
Represented Epcot on the Disney World global productivity team.
Industrial Engineer (1997)
Assisted management at Disney World Resorts with process improvement issues through several independent and team projects.
Conducted a review of office and technical functions at one resort which resulted in identifying potential savings of over $57,000 annually.
Participated on the global Guest Satisfaction Measurement team, and served on a Front Desk procedures team.
Performed a pilot study of work measurement for third-shift custodial tasks at Disney resorts. Identified the potential for annual savings of $41,500 at the pilot resort by reallocating work assignments.
1986-1996 UNITED STATES ARMY
Operations Research Analyst (1995-1996)
Advanced Distributed Simulation Joint Test Force, Albuquerque, NM
Served as the analyst for a project team which determined the methodology and drafted the approved proposal for a $7 million joint-service test of distributed simulations.
Wrote two major test plans which established the statistical analysis procedures and the verification, validation, and accreditation of an Army Test & Evaluation simulation project.
Supported a Department of Defense effort to establish new standards for simulations by serving as a liaison to review test and evaluation plans and troubleshoot test operations.
Military Supervisor (1987-1993)
(Operations Officer, Commander, Program Coordinator, Platoon Leader)
Berlin, Germany and Fort Sill, OK
Supervised all functions of a 100-member military organization (1000 man-hours daily).
Conducted monthly and quarterly briefings to senior management on the status of organizational objectives.
Formulated long-term organizational focus and approved corresponding short-term implementation schedules.
Performed quality assurance reviews of unit activities.
Planned training exercises and evaluations designed to maintain the proficiency of my unit.
Integrated the use of computer equipment to improve responsiveness and accuracy of assigned tasks.
Coordinated the resources and directed the participation of four separate organizations to meet external support and training requirements.
Maintained accountability and maintenance for a $2.8 million inventory.
Served as Assistant Director for all international students attending the U.S. Artillery School.
Organized activities, tours, and seminars for foreign military officers in order to promote understanding of American culture, business, and politics.
EDUCATION: Master of Science in Management (MBA), Georgia Institute of Technology, 1996
Master of Science in Industrial Engineering, Georgia Institute of Technology, 1995
Areas of Concentration: Human Integrated Systems Production and Logistics Systems
Bachelor of Science in Engineering Management, United States Military Academy, 1986
Served on the West Point Cadet Honor Committee