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Frequently Asked Questions

How can I correct a mistake in my Equifax Credit Profile?

Complete the Research Request Form that is sent along with your Equifax Credit Profile, and give details of the information you believe is incorrect. We will then check with the credit grantor or public record office to see if any erroneous information has been reported. Information that cannot be verified within thirty (30) days will be removed from your file. If you and a credit grantor disagree on any information, you will need to resolve the dispute directly with the credit grantor who is the source of the information in question. If the item on your credit profile is correct, but you disagree with it being reported, you may send Equifax a brief statement for inclusion on your report. It is not to exceed 100 words (200 words for the residents of the state of Maine). Then, it will be disclosed each time your Equifax Credit Profile is accessed.

If the reinvestigation results in changing or deleting the information you are concerned about, you may request an updated Equifax Credit Profile to be sent to any creditor that received your credit profile in the past six (6) months (12 months for Colorado, New York and Maryland residents) and/or any company which received your Equifax Credit Profile in the past two (2) years for employment purposes.

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