Putting Equifax Beliefs Into Practice

Equifax has taken the following actions and initiatives to enhance privacy protection, improve information accuracy, and provide you with professional service.

• We conduct periodic national surveys of consumer attitudes about privacy and information use.
• We consult with privacy experts, representatives of consumer groups and other interested parties about privacy concerns and data protection issues.
• We conduct privacy reviews of our various information services under the guidance of Dr. Alan F. Westin, noted privacy expert.
• Security systems are continually reviewed and strengthened to protect information systems.
• New state-of-the-art software matching logic helps ensure maximum accuracy in data input and delivery.
• Expert systems help ensure data integrity; automated systems track the progress of consumer requests for reinvestigation.
• Standardized formats and data reporting procedures improve speed and consistency of data.
• Equifax opened a first-of-its-kind Information Service Center in 1991 with excellent service standards and a service attitude that treats consumers as valued customers.
• Equifax Information Consultants provide courteous and prompt disclosure and reinvestigation of questions or disputes. Automated systems deliver rapid service.
• Redesigned report formats improve consumer understanding of information.
• Periodic surveys of consumers who have obtained their credit report help us track performance and assure continued high service quality.

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