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E-Mail:
pdflan@mindspring.com
Professional with more than twenty years of progressive responsibility using information and analysis resources to further the enterprise’s objectives. Proven record using complex technology to translate information into actions which move the company forward. A team builder with strong communication skills known for achieving objectives.
Experience includes:
· Long
Term/Strategic Planning
· Organizational
Development
· Budget
Development/Control
· Business/Product
Development
· Operations
Management
· Financial Systems
· Systems
Development
· Process
Re-engineering
· Negotiating
and Mediating
Substantial experience managing complex information and telecommunications technology. Key areas include financial systems (including ERP), electronic procurement (eProcurement), telephone call centers, voice and data communications, volume mailing. Key management areas include change management, process reengineering, project management and self-managing teams.
Christopher
Technology Consulting LLC,
· Evaluated business recovery plan for
medium sized communications company. Recommended changes which decreased annual
cost by more than $1.2 million while increasing capability.
· Reviewed information technology
operation for medium sized consumer service enterprise. Recommended process
changes which will enable significant market share expansion.
· Assessed mission–critical fund–raising
software for two large non–profit organizations. Currently managing the
implementation project.
New York Times Shared
Key accomplishments include:
creation of data center to implement enterprise wide services, in-sourcing of
management and support of enterprise wide area data network (WAN), upgrading of
PeopleSoft systems, and institution of project management disciplines. Winner of two Best Practice Awards from the Technology Managers’
Forum,
·
Managed 70 people who provided information
technology infrastructure and support services to the 30 business units which
make up The New York Times Company.
·
Directed the in-sourcing of IT functions and expanded
internal implementation of PeopleSoft at all business units which saved more
than $5 million annually at the service center and $29 million corporate-wide.
·
Implemented a help desk function for all internal
customers that raised the service satisfaction level to more than 90%.
·
Implemented a business recovery plan that was
successfully implemented on
·
Created and staffed a project office. Directed a
plan to implement a new project management methodology which improved showed
performance to more on-time and under-budget projects than ever before.
·
Deferred more than $4 million in upgrade costs for
two-years by preparing a new strategy to upgrade to a previous release rather
than buy current release.
·
Created a data collection, statistical analysis
reporting and decision support system for the accounts payable process which
enabled operations to reduce late payments significantly.
·
Oversaw the continuing implementation and upgrading
of centralized shared accounting, financial reporting and human resource
services using the PeopleSoft financial, purchasing and human resource
management ERP system.
·
Led company wide initiatives in project management,
process improvement and business to business, B2B, eProcurement.
Christian Broadcasting Network,
Key accomplishments include: Information
Technology – Directed creation of the largest and
most sophisticated non-profit direct mail fund raising microcomputer based
system. Downsized from legacy systems on mainframe to
client/server systems, reducing per client annual cost by over 37%, saving over
$1.8 million annual computer costs.
·
Managed 250 people in the areas of information
technology, telecommunications, customer service, mail services, print shop,
letter shop and warehouse.
·
Directed process to downsize computers to
client/server model and initiated new fundraising software that saved more than
$1 million annually. The system is still in use today after 10 years of
operation.
Ranked the best data processing division in non-profit
industry segment in the PCWeek Magazine Fast Track 500 (29th overall) (June
1997)
Telephone Services
– (5 PBX’s, 2,600 lines, 13 million minutes long distance annual usage.)
Reduced telecommunications unit expenses by over 70% through multi-vendor
purchasing and alternate carrier arrangements.
·
Designed “Telegate,”
a telephone fraud reduction device that detects and prevents service theft
attacks by telephone hackers resulting in annual savings of $100,000.
Management Initiatives – Converted information service departments to
self-managing teams. Instituted continuous improvement and business process
reengineering programs.
·
Taught Information Systems Management to graduate students
in the MBA Program in the
Metis Corporation,
Key accomplishments include: Created innovative software for data management, real-time management information systems, telecommunications, scientific analysis and simulation. Hardware systems design and integration experience. Software design and implementation.
·
Led this successful company (averaged 50% annual growth
for 10 years), which designed and implemented computer systems for air traffic
control and flight service stations.
Lambda
Corporation,
·
Managed and performed design and implementation of
software for strategic war gaming and air traffic control.
Master of Science Degree,
Operations Research, Civil Engineering,
Massachusetts Institute of
Technology,
National Science Foundation
Scholar
Bachelor of Science Degree,
Mathematics,
Massachusetts Institute of
Technology,
Institute for Operations
Research and Management Science (INFORMS)
Association of Information
Technology Professionals (AITP, formerly DPMA)
Certified Computing
Professional (CCP) – Institute for Certification of Computer Professionals
(ICCP)
Process Design and
Implementation: Reengineering and Change Management – Michael Hammer and Company